Go to our Join Now page linked below.
On the Join Now page, enter your phone number and choose a 4-digit password.
Fill in your personal details.
Read and agree to our Terms & Conditions, then tap the ‘Join Now’ button.
Note: The 4-digit password you set here will be your login password every time you access your betPawa account.
Proceed to our Join Now page.
Go to our Forgot PIN page linked below
Enter your account phone number if not prefilled
Tap the ‘Get verification code’ button.
Didn’t get the code? You can choose to resend it or receive it through another available method.
Check your phone for the code and enter it on the page.
Create a new account password and confirm it by tapping the ‘Set New PIN’ button.
Proceed to our Forgot PIN page.
View your current balance
Your account balance is always shown in the top right corner of your betPawa account screen once you’re logged in.
Check your transaction history
Go to the Account menu.
Tap on Statements to see a complete list of your recent transactions, including deposits, withdrawals, and bet winnings
Get help if something looks wrong
If your transaction or balance isn’t showing correctly, first try logging out and back in, or simply refresh the page. If the problem persists, please contact our 24/7 Customer Support team, and we’ll be happy to assist you.
Your bet is settled according to the official result of the sporting event and the specific market rules you placed your bet on (e.g. 1X2, Total goals Over/Under, Correct Score). Settlement only happens once the outcome is confirmed and announced.
Example: A “1X2” bet is settled based on the official full-time score.
If you’re unsure about how a particular market is decided, you can always check the Sports Betting Rules.
You can track your bet status by going to Account > My Bets and checking under Settled (for completed bets) or Open (for pending bets).
If your bet is still open, you can click on the event link inside your betslip to view live scores, minutes played, and detailed statistics (corners, bookings, fouls etc.)
The Statistics tab gives you additional insights such as team form, head-to-head results, goals, cards, and more.
If your account is currently closed, here’s what you need to know about reactivation:
When can account be reopened?
Self-exclusion via betPawa page: Your account will automatically reopen once the selected period ends.
Closure via Customer Support: Your account can only be reopened after the agreed period, and you will need to contact support to reactivate it.
Can the account be reopened earlier?
No — for both self-exclusion and support-assisted closures, the account cannot be reopened before the selected period ends.
Good to know
Self-exclusion settings are applied to help you manage your activity and cannot be reversed early.
Accounts closed via support require manual reactivation, even after the period ends.
If your closure period has passed and you still can’t access your account, simply contact support.
We’d love to hear from you. Our team is always available to help you.
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