Also available in Chichewa
We believe in responsible gambling and want you to always enjoy playing with us by staying in control and only betting what you can afford. If you ever feel like gambling has become a problem, tell us and we’ll be in touch to help.
Let’s chat to see how we can help
If you would rather talk to independent specialists, we recommend Harmony Mental Wellness.
Contact an experienced counsellor at any time 24/7 Monday to Sunday via call on this number +265 880 011 119 or WhatsApp on this number: +265 888 200 222
Please only call the numbers above if you need counseling. For help related to your betPawa account, contact our customer support team.
We want you to enjoy the time you spend with us. Here are a few guidelines to ensure you do:
Consider gambling a form of entertainment, not a source of income
Accept gambling as a game of chance with no formulas to guarantee success
Don’t let gambling interfere with daily life activities and family responsibilities
Avoid gambling when under the influence of alcohol or emotional stress
Establish affordable daily/weekly/month deposit levels and stick to them
Never chase your losses or try to recoup debts
Take regular breaks and track your betting activity
Check your account statement regularly to stay in control of your betting activity, deposits and withdrawals. Just log in and click STATEMENT on the MENU.
If you don’t like what you see, consider taking one of the help measures suggested on this page.
If gambling feels like a burden but you can’t stop, it’s likely to indicate a problem. These are some signs to look out for, though there may be others. If you recognise a few, we recommend seeking help:
You perceive gambling solely as a way of making money
Gambling negatively affects your daily life and family responsibilities
You are neglecting personal needs like food and sleep because of it
You are betting more than you can afford
You steal or borrow to try to rectify the results of your gambling
You gamble because of frustration or other negative feelings
You are trying to conceal your gambling or its consequences
You have repeatedly failed in efforts to control your gambling
Others say you have a gambling addiction
If you believe you may have a gambling problem, please consider self-exclusion.
Self-exclusion is where we close your account at your request. There are two options: temporary and permanent. Temporary exclusion makes your account inaccessible until you’re ready to go back to it. Permanent exclusion is irreversible, meaning you can never access it again.
Whenever a customer self-excludes, we do everything in our power to ensure this is honoured. Please don’t try to bypass our measures to start betting again as we’re not liable if this happens.
You can close your account using our Self-Exclusion tool or request a free call below if you want help making it happen.
It’s a proven method of helping overcome gambling problems. Once your account is closed, we advise returning to any daily activities that were affected by gambling, and seeking further help if needed.
By registering and betting with betPawa, you confirm that you’re at least 18 years old. We reserve the right to verify your age and exclude you from our services if there are any doubts over your age. If you’re found to be underage, all your winnings will be forfeited and your account disabled.
Any Client using the Company services who is identified as underage shall have all winnings forfeited and his betting account disabled.
At betPawa, we want every player to stay in control and bet responsibly.
That’s why we’ve introduced Deposit Limits, a simple way to help you stay in control of your spending.
You can set your own monthly deposit limit, track your progress, and receive a reminder if you reach it.
It’s completely up to you. You can change, remove, or reset your limit anytime.
Your limit will automatically refresh each month, so you start each month with a clean slate.
It’s one of the ways we help you stay in control and gamble responsibly.
/responsible-gambling